Frequently Asked Questions

Q: What is the size of the group tour tour?
A: Group tour is limited by 6 persons and one english guide. If there is more than 6 of you, your group will be splitted to smaller groups of max 6 persons per group.

Q: What is the age limit for e-scooter riding in your company?
A: We do not provide tours for kids younger than 15 years.

Q: What is the weight limit for e-scooter riding in your company?
A: We do not provide the tours for persons with weight less than 30kg (65 lbs) and more than 120kg (260 lbs).

Q: What is included in tour price?
A: The tour price includes professional english guide, safety helmet, rain coat/gloves or scarfs (if needed) and free drink.

Q: Can we order our tour with the guide speaking some other language - French, Italian, Spanish, Russian etc..?
A: Yes, you can  but you have to do it at least one week in advance as we must ask some external guides. The guide speaking some other language is included in tour price.

Q: Who is not allowed to ride on e-scooter?
A: Pregnant women and all persons under alcohol or drugs are not allowed!

Q: Do we have to sign a declaration of liability?
A: Yes, you do. Before every tour you must read and sign “Rental Terms and Conditions“. In case of any demage or lost you are fully responsible to cover the costs.

Q: Will I receive a confirmation of my booking?
A: Yes, you will receive a "booking confirmation" e-mail with all necessary details of your booking.

Q: How can I pay for a tour when I complete a reservation?
A: When you finish a booking of your tour, you will receive a request for deposit payment. The remaining amount is expected to be paid in our office before start of the tour. CZK, EUR or credit cards are accepted.
You will receive 5% discount on cash payment.

Q: What are the cancellation and refund policies of your company?
A: If you must change or cancel your tour, please contact us latest 48 hours ahead of your scheduled tour time. In that case we return full amount of the advance payment.

Q: Do you operate in rain? 
A: Yes, we do. Light rain is not the reason to cancel the tour. In case of heavy rain or icy surface (during the winter), we return full amount of the advance payment or we try to find an alternative date and time for your tour.

Q: Is it necessary to book a tour in advance or can we just do it by walk to your office?
A: We do recommend to book your tour in advance to secure your spots – especially during the summer season.

Q: I have never ridden an electric scooter before. Is it easy or should I have to be afraid?
A: No worry. It is very easy and entertaining! :) 
You will get complete introduction and training and what rules are necessary to follow, before the tour start.

Q: Where is the starting point of your tours?
A: It is in our office - Prague Scooter & Segway Tours, Maltezske namesti 7, Prague 1
You can find us just few steps from the Charles Bridge at the Lesser Town on Maltese Square between the Japan Embassy and a stone fountain.

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